Terms of Service

01. Services

Cassie Creates provides social media management and content creation services, including:

  • Social media management
  • Content creation (reels, posts, graphics, carousels, captions)
  • Content scheduling and publishing
  • Community management (comments and/or DM handling depending on package)
  • Content strategy and planning

Service scope may vary depending on the selected package or custom agreement.

02. Service Model & Flexibility

Our services are provided on a monthly subscription or custom project basis.

Content output, posting frequency, and service scope may vary depending on the client’s industry, strategy, and package selection.

We reserve the right to adjust content strategy and delivery structure to ensure optimal performance and quality.

03. Onboarding Process

After payment, clients receive onboarding instructions by email.

This includes:

  • Completion of an onboarding form
  • Booking an onboarding call (where applicable)
  • Sharing brand information, goals, and access details

Work is considered initiated once any part of the onboarding process begins, including onboarding call booking/participation, review of materials, or strategic preparation.

04. Workflow & Content Approval

Our standard workflow includes:

  • Strategy development after onboarding
  • Monthly content briefings outlining upcoming content direction
  • Content creation and internal preparation
  • Client visibility on content planning before publishing (where applicable)

Clients may approve content before posting or allow Cassie Creates to manage posting directly based on agreed workflow.

Clients retain access to their accounts at all times. Cassie Creates may also access client accounts where necessary to deliver services.

We may use internal tools, including AI-assisted systems, to support content creation and workflow efficiency. All outputs are reviewed before delivery.

05. Posting & Account Access

Depending on the package, Cassie Creates may:

  • Post directly using client social media accounts
  • Schedule and manage content through approved tools
  • Collaborate with clients who retain full account access

Clients are responsible for maintaining account access and permissions.

We are not liable for issues caused by platform restrictions, account limitations, or third-party actions.

06. Community Management

Community management (comments and/or direct messages) may be included depending on the selected package and is focused on light engagement and maintaining an active brand presence.

This may include:

  • Responding to comments in a friendly and timely manner
  • Basic engagement with audience interactions (likes, short replies, acknowledgements)
  • Limited inbox/DM engagement where applicable

Please note:

This service is intended for engagement and community presence only, and does not include:

  • Customer support or technical assistance
  • Handling detailed inquiries or service requests
  • Sales conversations, lead qualification, or booking arrangements

Unless otherwise agreed in a custom package, these additional responsibilities are not included.

All communication is carried out in alignment with the agreed brand voice and tone.

07. Turnaround Time

Initial strategy and content direction are typically delivered within 24-48 hours after onboarding completion and receipt of required materials.

Ongoing delivery timelines depend on:

  • Client responsiveness
  • Content complexity
  • Project scope

Delays caused by missing information or late approvals are not our responsibility.

08. Payments

Payments are made in advance for each billing cycle.

Subscriptions do not renew automatically. A new invoice will be issued each month for the upcoming billing period.

Clients may set up a recurring bank transfer or standing order with their bank to avoid making each payment manually.

Services will continue once the corresponding payment has been received.

All fees are non-refundable except where explicitly stated in Section 9.

Failure to pay may result in suspension or termination of services.

09. Refunds & Cancellation

Refund eligibility is governed strictly by Cassie Create’s official Refund Policy.

By purchasing services, clients confirm they have read and agreed to the Refund Policy.

Refunds are available within 48–72 hours of payment, only if no work has started.

Work is considered started once the onboarding process has begun, including any of the following:

  • Onboarding call has been booked or initiated
  • Client assets or brand materials have been reviewed
  • Strategy, research, or planning work has begun
  • Content creation, design, captions, or drafts are produced
  • Project setup has started (files, folders, workflows, templates)
  • Any preview, concept, or deliverable has been shared

Once the onboarding process has started, all payments are non-refundable, as time, resources, and capacity have been allocated to the project.

Clients may cancel at any time. Cancellation will apply to the next billing cycle, meaning services continue until the end of the current paid period.

10. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information
  • Supply required content materials and access
  • Ensure they have rights to all content provided
  • Respond to approvals and feedback in a reasonable timeframe

Delays may affect delivery timelines.

11. Intellectual Property

Clients retain ownership of materials they provide.

Upon full payment, final approved deliverables are transferred to the client.

Cassie Creates retains ownership of internal systems, workflows, templates, and methods used to deliver services.

12. Portfolio & Marketing Rights

Unless otherwise agreed in writing before project start, Cassie Creates may showcase completed work in:

  • Website portfolio
  • Social media
  • Marketing materials
  • Case studies

Clients may request confidentiality before onboarding, which must be agreed in writing.

13. Portfolio & Marketing Rights

We are not responsible for:

  • Account restrictions or bans
  • Algorithm changes
  • Platform outages
  • Policy updates or enforcement actions

14. Results Disclaimer

While we aim to deliver high-quality creative and strategic services, results depend on multiple external factors including market conditions, platform algorithms, and client implementation.

15. Prohibited Industries

We do not work with:

  • Illegal activities
  • Adult content
  • Gambling or betting services
  • Illegal drugs or substances
  • Any high-risk or restricted industries at our discretion

16. Limitation of Liability

To the maximum extent permitted by law, Cassie Creates shall not be liable for indirect, incidental, consequential, or special damages.

Cassie Creates is not responsible for:

  • Business opportunities losses or lost profits
  • Marketing outcomes or performance results
  • Errors, delays, or failures caused by third-party platforms or tools

Maximum liability is limited to the amount paid for services in the relevant billing cycle.

17. Termination

Cassie Creates reserves the right to refuse service or terminate any project involving:

  • Abuse or harassment
  • Fraudulent activity
  • Violation of these Terms

Termination may occur immediately upon identification of any of the above circumstances. In such cases, any completed work up to that point may be delivered at our discretion.

18. Changes to Terms

We may update or modify these Terms at any time. Updated Terms become effective upon posting on the Website.

Continued use of our services after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws applicable to Cartonomy S.à r.l.-S in Luxembourg, unless mandatory consumer protection laws apply in the client’s country.

Disputes will first be resolved amicably before escalation.