Privacy Policy

Cassie Creates (“we,” “us,” or “our”), operated by Cartonomy S.à r.l.-S (Luxembourg), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store information when you use our services.

By working with us, you agree to the practices described below.

Information We Collect

We may collect information that you provide directly, such as:

  • Name, email, and contact details
  • Business and branding information
  • Social media account access (when required for service delivery)
  • Content files (images, videos, captions, etc.)
  • Billing and payment details

We may also collect limited technical data automatically, such as:

  • Website usage data (cookies and analytics)
  • Device, browser, and interaction information

How We Use Your Information

Your information is used to:

  • Deliver social media management and content services
  • Create, schedule, and manage content
  • Communicate about onboarding, updates, and deliverables
  • Process payments and manage subscriptions
  • Improve service quality and internal systems
  • Use internal AI-assisted tools to support content creation, refinement, and optimization

AI-Assisted Processing

We may use AI-assisted tools as part of our creative and operational workflow. This may include generating, refining, or optimizing content such as captions, ideas, visuals, or marketing materials.

  • All outputs are reviewed and edited by our team before delivery
  • We do not use AI tools to make automated decisions about individuals
  • This may include processing client-provided content such as images, videos, and other media through secure third-party or AI-assisted systems where necessary for service delivery

Legal Basis (GDPR and Applicable Laws)

We process your data based on:

  • Contract necessity (to deliver the services you purchased)
  • Legitimate business interests (to operate and improve our services)
  • Legal obligations (tax and accounting requirements)
  • Consent, where required (for example, optional marketing communications)

Sharing Your Data

We do not sell your personal data.

We may share limited data with trusted third parties only when necessary, such as:

  • Payment processors
  • Content creation and scheduling tools
  • Analytics or website service providers
  • Cloud storage or collaboration platforms

All third parties are required to handle your data securely.

Data Storage & Security

We take reasonable technical and organizational measures to protect your data.

However, no online system is completely secure, and we cannot guarantee absolute protection of information shared online.

Data Retention

We keep personal data only for as long as necessary to:

  • Provide our services
  • Meet legal, tax, and accounting obligations
  • Resolve disputes or enforce agreements

After this period, data is securely deleted or anonymized.

Cookies

Our website may use cookies to:

  • Understand website traffic
  • Improve user experience
  • Analyze performance

You can disable cookies in your browser settings at any time.

Third-Party Services

We may use third-party tools for payments, analytics, scheduling, AI processing, and storage.

We are not responsible for the privacy practices of these third-party providers.

Children

Our services are not intended for individuals under 18.

Clients are solely responsible for ensuring they have the necessary rights, permissions, and legal consent for any content they provide to Cassie Creates, including content that features minors (individuals under 18).

We do not knowingly collect or process data of minors beyond what is provided by the client for service delivery. By submitting such content, the client confirms they have obtained all required parental or legal consents and approvals where applicable.

Cassie Creates is not liable for any issues arising from the use of client-provided content, including but not limited to claims related to privacy, consent, or rights of individuals featured in submitted materials.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services means you accept the updated version.