Payment Policy

General Payment Terms

All payments for Cassie Creates services are made in advance, unless otherwise agreed in a written custom contract.

By purchasing any service, the client agrees to this Payment Policy.

Billing Structure

We operate on either:

  • Monthly subscription-based services
  • Custom project-based agreements

Billing frequency, pricing, and scope depend on the selected package or agreement.

All fees are due before work begins for each billing cycle.

Accepted Payment Methods

All payments must be made by bank transfer using the banking details provided on the applicable invoice. The Client is responsible for ensuring payment is made by the due date stated on the invoice and for covering any transfer or banking fees.

Alternative payment methods may only be used if agreed in writing.

Payment Timing

  • The initial payment must be received before onboarding or services begin
  • For monthly services, a new invoice will be issued each month. Payments are not collected automatically by us
  • Clients may set up a recurring bank transfer or standing order through their bank to ensure monthly payments are made on time
  • Payment reminders may be sent, but the Client remains responsible for paying each invoice by its stated due date
  • Custom projects may require upfront or milestone payments, as specified in the applicable agreement or invoice

Failure to pay an invoice by its due date may delay or suspend the services.

Late or Failed Payments

If a payment fails or is not received on time:

  • Services may be paused immediately
  • Content delivery and scheduling may be suspended
  • Access to ongoing work may be restricted until payment is completed

We are not responsible for delays caused by late or failed payments.

Refund Policy Reference

All payments are subject to our Refund & Cancellation Policy.

In general:

  • Refunds are only available within 48–72 hours of payment
  • Refunds are only valid if no work has started
  • Once onboarding or any work begins, payments are non-refundable

Subscription Renewal

For recurring services:

  • Services continue on a month-to-month basis until cancelled by the Client
  • A new invoice will be issued for each monthly billing cycle. Payments are not charged or collected automatically by us
  • Clients must provide notice of cancellation before the next billing cycle begins to avoid being invoiced for the following month
  • If cancellation is received after a new billing cycle has started, payment for that billing cycle will remain due, and services will continue until the end of the paid period

Currency & International Payments

As we work with international clients, payments may be processed in different currencies depending on location and payment method.

Any conversion fees or bank charges are the responsibility of the client.

Service Suspension

We reserve the right to suspend or pause services if:

  • Payments are overdue
  • Payment disputes occur
  • Fraudulent activity is suspected

Services will resume once outstanding payments are cleared.