Refund & Cancellation Policy

This policy applies to all services provided by Cassie Creates, operated by Cartonomy S.à r.l.-S. By purchasing our services, you agree to the terms below.

Refund Window

Refunds are available within 48–72 hours of payment, only if no work has started.

Refund requests must be sent to: cassie@cassiecreates.io

Approved refunds will be issued to the original payment method where possible.

When Work Starts

Work is considered started when any of the following happens:

• Onboarding call is booked or begins
• Client assets or brand materials are reviewed
• Strategy, research, or planning starts
• Content creation, captions, or designs begin
• Project setup (folders, workflows, systems) is created
• Any preview, draft, or deliverable is shared

Once work starts, no refunds are available.

Cancellations

You may cancel your subscription at any time by contacting us and canceling any recurring payment or standing order with your bank.

Cancellation applies to the next billing cycle, and services will continue until the end of the current paid period.

No refunds are provided for unused time during an active billing cycle.

Exceptions

Refunds may be considered in rare cases such as:

• Duplicate payments
• Billing errors
• Failure to deliver agreed services

These are handled individually and are not guaranteed.